Telcos changing their fine print (which we all agree to in the contract).

How does a contract that in itself proposes to change terms and conditions become a legally binding contract.

I’ve recently had a bad run with Telstra Pre-Paid Mobile.

They decided earlier this year (or so it seems) to expire pre-paid credit. This never happened before.

Calls to their help desk send you to Mumbai, where no answer to the question; “When did this change” is available.
You can’t talk to a representative in Australia unless you are on a non-pre-paid phone contract.

Telstra’s login page refuses to allow me to login, but the help page tells me to use my Mobile number as a username, but the login page itself tells me I can no longer do that.

Service? What “service” ?!?!!?!

AARRRRGGGHHH